Refund and Returns

Safety First

We’re committed to your satisfaction. Every order at Kiran Sarees is protected by our secure payment methods, authentic product guarantee, and a smooth exchange process.

Delivery Timeline

While the delivery timeline depends upon the delivery address of the customer, but a good range to keep in mind would be 2-5 days.

• Metros & Tier 1 Cities: 3–4 working days
• Tier 2, Tier 3 & Rural Areas: 5–7 working days

Defective or damaged goods

If you receive a damaged, defective, or incorrect product:

Exchange Eligibility

You can requests for color changes, size-related problems, or the delivery of a defective or erroneous goods will be eligible for exchanges. You may return the item under the aforementioned circumstances in the same condition that you received it (unworn, with original packaging intact).

Exchange Options

You may exchange the product for the same item in a different size or color. Alternatively, you can exchange it for another product, provided that the new product is of the same price or higher.

If your exchange is for a higher-priced item, a secure payment link will be sent.

Exchange Process

1. Reach out to us on [email protected] within 10 days of receipt of the order.
2. The reason for the exchange, the product information you wish to swap, the order number, and the desired size or color must all be included in your email for your exchange request to be approved. If the product is defective or inaccurate, kindly also include a picture of it.
3. We will respond to you within 24 to 48 hours of receiving your email.
4. Once authorized, the merchandise will be picked up by Kiran Saree’s return and exchange team.
5. On receipt, our team will inspect the product for usage or damage.
6. Once approved, we will dispatch your new saree within 2–3 working days.

Exchange Timeline

The exchange request needs to be started within ten days of your order being delivered. The product must be in its original, unused state with all of the packaging still in place. We value your cooperation and are available to answer any questions you may have.

One-Time Free Exchange

Please note you’re eligible for one free exchange per order. Additional exchanges may incur shipping or handling charges.

No Exchange In the Following Cases:

1. Change of heart, personal preferences for style, or problems with fit that are not caused by flaws.
2. Products returned in a damaged or used condition.

Shipping Policy

We work hard to make sure that our clients receive their purchases in the best possible condition on or before the scheduled date since we appreciate their time and money. Returns are not accepted currently. We sincerely regret any inconvenience this may have caused and value your patience. Our customer service representatives will be pleased to help if you have any questions concerning your order. You can reach us at [email protected] if you need any help.

Order Cancellations

• Orders with custom fall, edging, or tailoring cannot be canceled.
• Orders already shipped are not eligible for cancellation

Happiness Guaranteed

Have questions or concerns? Our team is here to help. Contact us via WhatsApp or call us at +91-8130705666 – we’ll ensure you’re taken care of.

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